Zoom Web Conferencing

Welcome to the Colorado School of Mines video conferencing service Zoom, our cloud-based video and web-conferencing solution. Zoom lets Mines students, faculty, and staff join or host video conferences on any Windows, Mac, Linux, iOS or Android device (and more). Zoom is also the official Mines instant-messaging/chat application.

Anyone with a Mines MultiPass already has a Mines Zoom account. When you’re ready to try Zoom, head over to https://mines.zoom.us and sign in with your Mines MultiPass. (Don’t worry, your MultiPass credentials are secure and never leave Mines.)

If you need more detailed installation directions, please consult the following knowledge base articles:

Zoom Pro Site Licenses Now Available for Faculty, Students and Staff   

As of last night (Wednesday, March 18), ITS can now provide a “licensed” (sometimes called Pro) Zoom account for all Mines users. ITS immediately upgraded all existing basic accounts to licensed accounts. To prevent the need for IT to upgrade on a per-request basis, ITS is also making it possible to immediately have a fully licensed account when you log in with your Mines credentials to mines.zoom.us. If you have questions, please contact the Mines Help Center.


By default, beginning Zoom users have Basic accounts, which come with some restrictions. Most notably, Basic Zoom sessions are limited to 40 minutes each.

If you are planning to use Zoom for a meeting or recording that is longer than 40 minutes, please request a Zoom Pro account upgrade by submitting a support request to the Mines Help Center (https://helpcenter.mines.edu.) Attention: You must install and login to your Basic Zoom account first before requesting the Pro account.

Note that we have a limited number of Zoom Pro licenses and we periodically reclaim unused licenses. If your Zoom Pro account has been inactive for the past three or four months, it may have been reverted to a Basic Zoom license. If you haven’t used Zoom for awhile, please verify your Zoom Pro license is still in effect:

  1. Log into Zoom at https://mines.zoom.us.
  2. View your Zoom profile User Type (Pro or something else): https://mines.zoom.us/profile.

If needed, a Zoom Pro license can be applied again upon request, via the Mines Help Center (https://helpcenter.mines.edu.)


To continue providing Zoom cloud recording access to the Mines community, ITS has implemented a retention policy for all Zoom cloud recordings (effective November 1, 2018). A retention plan is necessary to balance increased use of Zoom cloud recording with a finite amount of storage. Here are the details of this policy:

  • All Zoom cloud recordings will be automatically deleted 120 days after they are recorded.
  • 120 days after a Zoom meeting is recorded to the Zoom Cloud, the recording is moved to the Trash and a 30-day grace period starts.
    • During the 30-day grace period, deleted recording files can be restored for an additional 24-hour period.
    • The 24-hour time period allows restored recordings to be downloaded locally so they are not permanently lost.
    • After the 24-hour time frame, recordings are again placed in the Trash and queued for deletion.
    • After the 30-day grace period, cloud recording files will be permanently deleted.
  • In addition to automatic 120-day deletion, ITS will contact anyone using a significant amount of Zoom cloud recording storage to help identify additional storage or hosting options.
Frequently Asked Zoom Questions

How do I review my current Zoom Cloud recordings?

You can access and review your current Zoom cloud recordings at https://mines.zoom.us/recording (you may need to log in with your Mines MultiPass credentials).

Can I download/archive my Zoom cloud recordings?

Yes, if you wish to retain or reuse your Zoom cloud recordings, you may download the recordings to your computer and store them on your computer or another third-party service such as Microsoft OneDrive. Instructions on how to located and download cloud recordings are available at https://support.zoom.us/hc/en-us/articles/206277393-How-Do-I-Find-My-Recording.

If I download my Zoom cloud recordings, can I still share them with my colleagues, students, etc.?

Yes, downloaded Zoom recording videos can be uploaded to other services and shared. For example, recordings can be uploaded to a Canvas course and shared with students. Recordings can also be uploaded to Microsoft’s Stream video hosting solution and shared/streamed with others. Because audio and video files tend to be very large, it is generally not recommended to email these files. Contact ITS via the Mines Help Center (https://helpcenter.mines.edu/) if you would like additional assistance on how best to share your videos.

Instead of recording to the Zoom cloud, can I record to my computer?

Yes, instead of recording Zoom meetings to the cloud, you may also record locally. The local recording option stores the files directly on the computer you are using to participate in the Zoom meeting. Instructions and information on local recording are available at https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording.

I’ve heard about issues with privacy/security – what can you tell me?

Please visit https://its.mines.edu/zoom-privacy-security/ to address these concerns.

How do I get more help?

Contact ITS via the Mines Help Center (https://helpcenter.mines.edu/) or call the Mines Service Center at 303.384.2345.


Our videoconferencing and chat provider Zoom has this to say about its product:

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Our solution offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Linux, Zoom Rooms, and H.323/SIP room systems. Founded in 2011, Zoom’s mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever.