As of last night (Wednesday, March 18), ITS can now provide a “licensed” (sometimes called Pro) Zoom account for all Mines users. ITS immediately upgraded all existing basic accounts to licensed accounts. To prevent the need for IT to upgrade on a per-request basis, ITS is also making it possible to immediately have a fully licensed account when you log in with your Mines credentials to mines.zoom.us. If you have questions, please contact the Mines Help Center.
Note: if you were an existing user of the free version, you will need to log out and back in again to activate the Pro version.