Norton Internet Security Firewall Fix

(This also applies to Symantec security products.)

Problem: Blank SSB Pages using Norton Internet Security (versions 2003, 2004, 2005 & 2006) or Symantec firewall/security products.
When a user tries to access their Self Service Banner data through Trailhead (Self Service icon in upper right), the SSB portion of the portal pages are blank.

Explanation: The internet security software is treating SSB pages as if they were pop-up ads and blocking their display. The below solution (or something similar) should allow or permit the SSB pages to be displayed.


  1. In Norton Internet Security, click “Options”.
  2. Click “Web Content” tab, then “Ad Blocking” tab.
  3. In the list of web sites on the left, add “”, and select it.
  4. Click the “Add” button underneath the list on the right.
  5. In the text box that appears, type “”, and select “Permit”, then select OK.
  6. Repeat #3-5 for “”.
  • Symantec firewall/security products have similar settings to those described above.
  • If you have installed an MSN Toolbar for Internet Explorer, similar settings may be modified through the MSN Toolbar.