Welcome to Launch, the yearly Mines on-campus preview for incoming students.
In that spirit, Information & Technology Solutions (ITS), the campus IT department, presents Tech Launch — an overview of technology resources available to you at Mines.
Take a look at the information below, then navigate to our Getting Started Guide for even more details. Get a running start on the technology and computing part of your Mines experience.
ITS welcomes you to Mines!
As a new student, you are granted access to a variety of Mines computing resources. This web page will tell you about many of those resources, including wireless networks, school email, free software, and even personal access to a supercomputer.
Of course, all these great computing resources are shared, so we want to say up front: With great power comes great responsibility. Take a look at Mines IT policies (www.mines.edu/policy-library/information-technology) and especially policies about the appropriate use of our shared resources.
But first, a few basic tips when getting started at Mines:
1. Passwords – don’t share them!
Password sharing is in violation of Mines policy. Worse, sharing your password can allow people to steal your identity. Who needs that kind of hassle your first semester here (or ever)?
2. Backups – do them! Now! Really!
You are responsible for backing up your own data and files. Your information is retained on Mines systems while you are an active student, but it can be lost or misplaced. Do yourself a favor and keep extra copies of important data for yourself on a USB flash drive or other device. And beware: After you leave Mines, any data, files, or email left behind will certainly be deleted. To get an early start on good backup strategies, see our backup FAQ: faqfinder.mines.edu/faq010.
3. Looking for a campus job? We have some.
ITS hires students to help staff the Mines Service Center (MSC), in the northeast corner of the Center for Technology and Learning Media (CTLM) building. No prior experience is necessary, but it helps if you find computers highly entertaining. Check the Career Center (www.mines.edu/careers) DiggerNet listings for openings or drop by the Mines Service Center (CT156) to ask about joining our staff. This is a great way to gain work experience in the IT field while you’re still in school.
Again, welcome to Mines. And happy computing!
Information & Technology Solutions (ITS) offers a wide variety of IT services to the Mines community. Here are a few select services that students may find particularly useful (in alphabetical order):
Account Creation and Management When you came to Mines you activated your “MultiPass” — a username and password to access many of your Mines computer services. If you haven’t done so already, to activate your MultiPass, start at its.mines.edu/account-claim. If you have already activated your account, you can change your password and update account recovery information at identity.mines.edu. Your MultiPass credentials will allow you to log into most campus systems. (Not all campus systems use MultiPass credentials but, where possible, we are working to integrate additional systems.)
Canvas The Canvas learning management system (LMS) provides syllabi, readings, quizzes, grades, and more for most of your Mines classes. Log into Canvas with your MultiPass credentials at canvas.mines.edu.
Computer Support Visit the Mines Service Center in the ITS Computer Commons of the Center for Technology and Learning Media (CT156, 1650 Arapahoe St, in the southeast corner of campus) for fast, on-the-spot, in-person help with simple computing issues like software installation, network connectivity, viruses, or account access.
Email All Mines students are issued a free Mines email account, called MyMail. Log in with your MultiPass credentials at mymail.mines.edu. This is where official communications from Mines to you will be sent, so check your MyMail account regularly.
FAQfinder Frequently asked questions about various technology issues at Mines are answered in our searchable FAQfinder database at faqfinder.mines.edu.
High-Performance Computing Mines makes a number of high-performance (“supercomputer”) resources available to members of the Mines community and others. See hpc.mines.edu for more details or continue on to the High-Performance Computing tab on this page.
The M The M, Mines’ mobile app (named for our famous campus landmark), is available in the App Store for iOS and Google Play store for Android devices. See more at its.mines.edu/mines-mobile.
Mines Emergency Alert In the event of an emergency on campus, Mines Emergency Alert service will notify you via email, phone, or text. Sign up now at https://www.mines.edu/emergency/mines-emergency-alert/.
Print Services Printing is abundantly available on campus at nominal cost. With the OrePrint service, you can print to an OrePrint print queue and then pick up your print job at any of the campus OrePrint release stations. (We are working to add more OrePrint release stations around campus!) We also have large-format printers for posters and presentations. For details see our knowledge base at https://helpcenter.mines.edu/TDClient/KB/?CategoryID=12506.
Software Hundreds of specialized software programs are available on more than 60 computer labs spanning 1,500 public computers across campus. Select software — most Microsoft programs, MatLab, Mathematica, ArcGIS, Minitab, LabVIEW and more — may also be available for download and personal use. See details at its.mines.edu/software.
Trailhead Trailhead, the Mines campus portal, is a central location for accessing various Mines online services (in addition to your official records). Check it out at trailhead.mines.edu.
Wired and Wireless Networking Members of the Mines community have access to wired and wireless networks campus-wide.
- To access the wireless network, pick CSMwireless (not CSMguest) from the available wireless networks and open a web browser. Your web page should be redirected to a registration page where you can sign in (with your MultiPass) to register that device’s wireless card with our network. Wait 10 minutes and reboot the machine to access the CSMwireless network wirelessly, and permanently, on that computer.
- To access the wired network, plug your computer into any of the wired network sockets found in dorm rooms. Open a web browser. Your web page should be redirected to a registration page where you can sign in (with your MultiPass) and register your wired network card. Wait 10 minutes and reboot to access the Mines wired network permanently on that computer.
- Some devices may have no web browser. Register them manually (on a separate computer with a browser) here: netreg.mines.edu.
- The full I&TS Service Catalog is available here: its.mines.edu/service-catalog — it tells you what kinds of things we do.
- Our A-to-Z listing of services provides more information on all I&TS services: its.mines.edu/services-a-z.
The ITS Mines Service Center (MSC, formerly TSC) is located in the Center for Technology and Learning Media (CTLM) Computer Commons, 1650 Arapahoe Street. Here we provide in-person support to students, faculty, and staff for common computing issues that can be resolved in a reasonable amount of time. Student consultants are the primary provider of support. Complex support issues presented by faculty and staff may be rescheduled for an office visit.
How to request this assistance
Call us (303.384.2345) or visit the Computer Commons (CT 156) during open hours. We will show you how to sign in by opening a Mines Help Center (“Helpdesk”) support request at helpdesk.mines.edu. If you already have a request open with us, we’ll simply look it up. If you need assistance with an issue on personally owned equipment, then we will ask you to sign a damage waiver. Availability of this service depends on the availability of student consultants.
Types of assistance available
We can assist with software installation, virus removal, network connectivity, and password and account issues, among other problems. Our goal in providing support is to empower you to support yourself. For issues such as software installation, we will work alongside you to help you help yourself, so you need to be present.
Some questions can be answered over the phone. Or it may be that a computer has completely failed and a user is unable to enter a Mines Help Center request directly. In these cases our tech-support hotline is available. The direct number is 303.384.2345, or simply dial extension 2345 from any campus phone. We are generally not able to provide hardware support, but we’re happy to help diagnose hardware issues and recommend a course of action. In the case of a failed hard drive, we may be able to recover some data. Service is available on a first-come, first-served basis.
Hours of availability
The Mines Service Center is available during regularly scheduled and posted hours. Typical hours are:
Mon-Thu 7 a.m. to 11:45 p.m.
Fri 7 a.m. to 5:45 p.m.
Sat 9 a.m. to 5:45 p.m.
Sun 9 a.m. to 11:45 p.m.
What are ITS, CTLM, TSC, and the Computer Commons?
Acronyms are us!
∗ ITS (Information & Technology Solutions): The main Mines department providing technology and phone support and services. We are found primarily in the CTLM.
∗ CTLM (Center for Technology and Learning Media): A building located at 1650 Arapahoe St, next to Marquez Hall, in the southeast corner of the Mines campus.
∗ MSC (Mines Service Center): A physical Helpdesk. Find us in the east wing of the CTLM (room CT156), just around the corner from Einstein Bros Bagels. The MSC offers hands-on computer support from student consultant employees. MSC hours are generally Mon-Thu: 7am – 11:45 pm, Fri: 7am – 5:45 pm, Sat: 9 am – 5:45 pm, Sun: 9am – 11:45 pm. Note that the MSC operates on first-come, first-served basis. You should be present while we’re supporting you and your IT-related issue. For account support, please bring your BlasterCard or other government issued form of ID.
∗ The Computer Commons: Hang out in our full-featured computer lab. General-access computers in CT156 are loaded with most software you’ll need for classes, printing, scanning and more. The Computer Commons is open most days 24 hours. (After regular business hours, it is unattended.) Come log in.
Do you like free software?
The following software (and more) is free to current Mines students:
- ArcGIS (Win)
- SolidWorks (Win)
- LabVIEW (Win, Mac)
- Mathematica (Win, Mac, Linux, and soon Chrome OS)
- MATLAB (Win, Mac, Chrome OS)
- AutoCAD (Win)
- MathCAD (Win)
- Most Microsoft programs including Windows and Office. Visit its.mines.edu/microsoft and https://its.mines.edu/office-365 for details.
- Learn more about all our available software at: https://its.mines.edu/software.
Frequently Asked Questions (FAQ)
What technology should I bring to Mines? Do I need to buy a computer? Tablet? Phone? Laptop? Printer? ITS recommendations may save you some time and money: https://its.mines.edu/recommended-pc-configurations.
I’m having trouble getting my phone or computer to connect to CSMwireless wi-fi. What am I doing wrong?
When you first connect to CSMwireless (or to the campus wired network) you will first need to register your computer, tablet, phone, or other device on the network once. To do so, choose CSMwireless and open a browser to any website. You should be redirected to the network-registration page. If your web browser is not automatically redirected to the registration page, please visit the registration site at http://netreg.mines.edu. Submit the form you see there, reboot your device, and you should then be online. (Or just bring your device by the Mines Service Center in CT156 and we’ll help get you set up properly.)
Can you help me install a fresh copy of Windows on my personal laptop?
Sure. Bring your computer and power supply (for laptops) to the MSC in CT156. (If it’s a desktop, just bring the tower.) We will advise and guide you through the process. You may want to call to set up an appointment (303.384.2345) ahead of time.
I can’t log into my email or school computer. Can you check my account?
Sure, come over to the MSC. Make sure you bring your BlasterCard or a government-issued form of ID.
I need to print a poster for class. Is there somewhere on campus that I can print it?
Of course! Bring your file to the Computer Commons (CT156). We’ll walk you through the process. See https://its.mines.edu/printing for pricing and additional information.
My computer may be infected with a virus. Help?
Save your work and bring your computer and power supply (for laptops) to the MSC.
I’ve got to work on a school computer late at night. Where can I go?
The Computer Commons (CT156) is accessible 24/7 with your BlasterCard. (After regular business hours, the Computer Commons is unattended.)
I love technology and talking about it with others. Can I work at the MSC (the “Mines Help Center Helpdesk”)?
MSC loves tech stuff too! If you’re interested in working with a bunch of techies and increasing your tech skills while getting paid to support others, stop by the Computer Commons (CT156) for more information on how to apply.
- Phone support: ITS student consultants operate the Mines Service Center hotline at 303.384.2345. They are available to quickly guide you to the right solution, group, or service. We also have a growing collection of FAQs and HowTo documents:
- Knowledge Base: https://helpcenter.mines.edu/TDClient/1946/Portal/KB/
- FAQfinder at faqfinder.mines.edu. Accessible from any computer with an Internet connection.
- The Y:\Common\Self-Help directory in your Windows file manager. Accessible from any campus lab computer. Our FAQs and HowTo documents answer questions like: “How do I map to a network drive?” “How do I add a network printer?” or “What ITS web pages should I look at next?”
- The main ITS website: its.mines.edu (or just click “Home” in the menu above).
- Our Getting Started pages: https://its.mines.edu/getting-started.
- Manage your online accounts: identity.mines.edu.
- For elevated support requests, you can open a Mines Help Center “Helpdesk” support request at helpdesk.mines.edu. Please provide as much information as possible so that we may better assist you.
The security of your online information and accounts starts with you. Here are some best practices for avoiding identity theft or worse.
1. Never share your passwords with anyone, whether it’s your parents, girlfriend, boyfriend, BFF, soul-mate-for-life, random person who is totally fun to hang out with, Mines faculty or staff… anybody.
Passwords are your keys into the Mines systems where your identity resides. This includes essential personal information, your classes, your grades, your extracurricular activities, your GPA, your health records, and more. Keep it private. Do not use your Mines password for other services. ITS will never ask you for your password.
2. Do not download or upload copyrighted files that have not been legally purchased or licensed. This includes (among other things) BitTorrent-sourced music, movies, TV shows, software, and ebooks. Such behavior always comes to the attention of Student Life in honoring the national Digital Millennium Copyright Act (DMCA) laws. Packaging malware as other kinds of content is a common way for criminals to take over your machine — you can sometimes be grabbing more than just an illegal copy of Game of Thrones!
3. Always run security software on your machines to give yourself greater protection. Windows users should activate Microsoft Defender (https://its.mines.edu/software-title/antivirus) or opt for a more full-featured program. Though macOS and Linux are attacked less-frequently, running an antivirus program on those devices is also wise, particularly if you share USB flash drives with others. Talk with our Mines Service Center (CT156) staff for recommendations about appropriate antivirus software.
4. Keep your machines up-to-date by ensuring that you have auto-updates enabled where possible. This does a good job in keeping your base operating system updated, along with your preferred web-browsers and any extensions you might use. Other packages – like iTunes, Microsoft Office, Adobe applications, and so on – have similar auto-update mechanisms. All should be enabled and used.
5. Remember that large portions of the web attempt to track your online behavior and sites you visit. Install appropriate browser plugins to block some of these attempts. For better online privacy, recommended browsing extensions — available for the major web-browsers — include: Disconnect, Privacy Badger, and HTTPS Anywhere (search for the appropriate extension from your preferred web browser). These extensions keep tracking companies from piecing together your online activities.
6. Re-evaluate your plugins occasionally. Make sure any external browser plugins you use are both truly needed and kept up-to-date. If you don’t regularly use a plugin, set it to “Ask to Activate” or just disable it, or even uninstall it, altogether. Problematic plug-ins include packages like Java, Adobe Flash Player, Adobe Acrobat Reader (or other external PDF viewer), and Microsoft’s Silverlight, among others.
7. When browsing email messages, instant messages, or other social-media postings, always apply common sense. If something seems odd (a “bank” has sent this message to me from an @gmail.com address) or too good to be true (is someone really wanting to send me $25 million?), it is almost certainly an attempt to trick you. Ignore the message, delete it, and move on.
This can also apply where someone you know sends you an unexpected link or attachment. Be cautious. Has this individual really sent this message or attachment to you, or has their email account been compromised by a scammer? Can you check with them via some other method of communication?
Any message that asks you to “reply instantly, otherwise your account will be deleted,” or requests your username or password, is certainly a scam! Malware is usually installed by opening attachments or links… so use your brain before clicking on links or attachments. Again, ITS will never ask for your password. No other reputable company would either.
8. Be careful what you share via social media. Only post items that you truly would not mind sharing with anyone and everyone in the world. For more private exchanges, ensure your privacy settings are configured correctly. If that post you just made ends up in front of your parents, (soon-to-be former) friend, or future employer, is that okay? Items posted for everyone to see means that you could be sharing with identity thieves, who are extremely good at using and linking together all the information related to you. Identity theft is not something you want to deal with.
9. Be careful when using shared data sources, like physical USB sticks, portable hard drives, and other storage devices, including cloud storage. Always have your security software running to be able to scan, and perhaps block, access to suspicious files.
10. Don’t install random software on any of your computing devices. Only use known software that is from a known reputable source — otherwise, who knows what extra “goodies” you’ve just installed?!
For more about cyber-security and how to keep yourself safe, visit us at https://its.mines.edu/security.
Supercomputing is an increasingly important part of engineering and scientific research. Mines has a number of distinct, High Performance Computing platforms.
Wendian came on line in the fall of 2018. It contains the latest generation of Intel processors, Nvidia GPUs, and OpenPower nodes with 82 compute plus 5 nodes with GPUs combined to over 350 TFLOPs. It also has 3 administration nodes, 6 file system nodes heading up 1152 Tbytes (raw) storage @ over 10 Gbytes/Sec;
Wendian runs the CentOS version 7 of linux. Parallel jobs are managed via the Slurm scheduler. The programming languages of choice include C, C++, Fortran, OpenMP, OpenACC, Cuda and MPI.
- 78 Relion XO1132g Server – Skylake Nodes
- 5 Relion XO1114GTS Server GPU nodes
- 2 Magna 2002S Server – OpenPower8 Nodes
- 2 Magna 2xxx Server – OpenPower9 Nodes
- 960TB Usable Capacity @ 10GB/s
- Relion 1900 Server – running the BeeGFS MDS
- 2 x 150GB SSD, 2.5″, SATA, 6Gbps, 1 DWPD, 3D MLC
- 4 x 400GB SSD, 2.5″, SATA, 6Gbps, 3 DWPD, MLC
- IceBreaker 4936 Server – running BeeGFS OSS
- 2 x 150GB SSD, 2.5″, SATA, 6Gbps, 1 DWPD, 3D MLC
- 4 x 36 x 8TB HDD, 3.5″, SAS, 12Gbps – 1,152TB raw
- Ability to create parallel file systems from local disk on the fly
The XO1132g and X01114GTS servers have on-board water cooling for the CPUs. These are all fed water from a cooling distribution unit, a CDU. This removes about 60% of the total heat generated. The water to the compute resources is in a closed loop. The CDU has a heat exchanger with the heat emitted by the closed loop warming chilled water from central facilities. Remaining heat from the servers and heat generated by the other nodes is removed via two in-row coolers. The equipment list includes (2) APC ACRC301S In-Row Coolers and a MOTIVAIR Coolant Distribution Unit MCDU25
You have access to a 120-plus Tflop HPC cluster for student and faculty research use.
Want to get started with supercomputing? Supercomputing is an increasingly important part of engineering and scientific research. Mines provides an advanced supercomputing cluster called “Mio” for the use of students and faculty who wish to take advantage of this extraordinary high-performance computing resource.
Students have already purchased some access to Mio with Tech Fee funds—usable for general research, class projects, and learning HPC techniques. Students may also at times use Mio nodes purchased by their academic advisor or other professors. The HPC Group offers assistance to students (and faculty) to get up and running on Mio. Individual consultations and workshops are available.
Mio holds many advantages for professors:
- There’s no need to manage their own HPC resources
- Professors can access other professors’ resources when allowed
- Mines supplies high-quality Infiniband network infrastructure, which greatly improves the scalability of multinode applications
- Cost is a reasonable $7,000 per node
- 8 -28 compute cores per node
- 2.4GHz – 3.06GHz
- 24-256 GB/Node
- Infiniband Interconnect
- 2 GPU nodes – 7.23 Tflops
- 240 TB parallel file system
- 2 Power8 w/GPU nodes
What’s in a name?
The name “Mio” is a play on words. It is a Spanish translation of the word “mine,” as in “belongs to me.” The phrase “The computer is mine” can be translated as “El ordenador es mío.”
Mines’ Big Iron Supercomputer
154 Tflops 17.4Tbytes 10,496 Cores 85KW
AuN (pronounced “Golden”) is a legacy high-performance cluster that continues to provide reliable compute time to research groups granted access prior to Wendian attaining production status. AuN is a traditional HPC platform using standard Intel processors. It comprises 144 compute nodes connected by a high-speed network. Each node contains 16 Intel SandyBridge compute cores and 64 GB of memory for a total 2,304 cores and 9,216 GB of memory. AuN is rated at 50 Tflops. It is housed in two double-wide racks with 72 nodes in each rack. Proposals are accepted in tandem with Wendian proposals, for PIs already engaged in research on AuN.
Want to know more?
Submit a Help Center request.