Information & Technology Solutions offers several resources to assist you with computing issues.
GETTING STARTED WITH…
Sometimes the toughest step to take is the first one. If you’re having trouble getting started with a Mines computing resource, or if you’d like to know more about a particular concept (like RSS, email, or personal home pages), visit ITS’s Getting Started page.
CCIT FAQ DATABASE
Use the ITS FAQfinder search tool or Knowledge Base to find answers to frequently asked questions about campus computing.
GUIDES & REFERENCE
The ITS Guides & References page includes documentation on a wide range of topics. Example topics are: setting up your email client. In addition, quick reference guides and handouts are available at the Mines Service Center (CT156A).
MINES HELP CENTER
Open a support-request ticket at Mines Help Center, http://helpcenter.mines.edu, for aid with a wide variety of technology issues. This is the preferred way to request computing help on campus.
USER EXPERIENCE & SUPPORT SERVICES
UXSS is an umbrella group within ITS that provides computing support services to academic and administrative departments across campus. Various teams within UXSS provide support and services for desktop and workstation computers, teaching labs, and Mines Help Center. For more information, visit the User Experience & Support Services page, or submit a Mines Help Center support request.
Support for enterprise-wide services such as network, email, Canvas, and other Mines applications is provided by Enterprise Systems and Networking.
VISIT OR CALL ITS
Visit the Mines Service Center (CT156A) or call at (303) 384-2345. Support staff and student consultants are available to assist with computing-related issues. The Mines Service Center is a full-service facility during the normal working hours of 8:00 a.m. through 5:00 p.m. on Monday through Friday. Beyond these hours, limited services are available.
IN A CLASSROOM EMERGENCY…
In the event of a computing problem affecting a class currently in session only, please dial extension 2345 (303-384-2345) for fastest service.