The computer on your desk
- Troubleshooting problems with your work computer
- Cybersecurity — be safe online
- Multi-Factor Authentication — request this extra security measure for sensitive accounts and systems
- Encryption — required by the Provost’s Office for some Mines laptops
- Software and software licenses
Your Mines online identity and accounts
Online resources
- Email for students — and information about it
- Email for faculty and staff — and information about it
- Trailhead and general information about the Trailhead campus portal
- Canvas and Canvas information
- FAQfinder database of frequently asked computing questions
- new and growing Knowledge Base
- Mines Help Center “Helpdesk“
- Getting Started Guide for new faculty, staff, and students
- Mines RSS feeds
- Video conferencing from your phone or desktop with Zoom
Computers and other technology in labs and classrooms
Behind-the-scenes infrastructure and resources
- Telecommunications (including the campus phone system)
- Networks both wired and wireless
- High-performance computing and research computing
- Servers of all kinds: file servers, print servers, web servers, and more
- Backup services
Web pages
- General web services
- Personal web pages
- The Mines Content Management System (CMS)This service has been deprecated and is scheduled to go out of service September 2019.
It is being replaced by WordPress in the cloud.
Other ITS resources
Scan the A-to-Z listing of all ITS services and resources.
Or view our Service Catalog for a description of a particular service, who provides it, who’s eligible to receive it, when it’s available, and how much it costs (if anything).
You can also submit a support request to the Mines Help Center “Helpdesk” and we’ll route it directly to someone who can help.