The computer on your desk
- Troubleshooting problems with your work computer
- Cybersecurity — be safe online
- Multi-Factor Authentication — request this extra security measure for sensitive accounts and systems
- Encryption — required by the Provost’s Office for some Mines laptops
- Software and software licenses
Your Mines online identity and accounts
Online resources
- Email for students — and information about it
- Email for faculty and staff — and information about it
- Trailhead and general information about the Trailhead campus portal
- Canvas and Canvas information
- FAQfinder database of frequently asked computing questions
- new and growing Knowledge Base
- Mines Help Center “Helpdesk“
- Getting Started Guide for new faculty, staff, and students
- Mines RSS feeds
- Web conferencing from your phone or desktop with Zoom
Computers and other technology in labs and classrooms
- Computer labs, including remote access
- Software available in computer labs
- ITS-managed facilities
- Printing
Behind-the-scenes infrastructure and resources
- Telecommunications (including the campus phone system)
- Networks both wired and wireless
- High-performance computing and research computing
- Servers of all kinds: file servers, print servers, web servers, and more
- Backup services
Web pages
- General web services
- Personal web pages
- Most Mines web sites are using WordPress in the cloud, jointly supported by ITS and Communications & Marketing.
Please see these sites for additional information about web services:
Other ITS resources
Scan the A-to-Z listing of all ITS services and resources.
Or view our Service Catalog for a description of a particular service, who provides it, who’s eligible to receive it, when it’s available, and how much it costs (if anything).
You can also submit a support request to the Mines Help Center (http://helpcenter.mines.edu) and we’ll route it directly to someone who can help.