IT Service Management
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with the needs of the University, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.
This team encompasses:
- Mines Service Center
- CTLM Commons and Building Management
- ITSM Analysis
Team Leadership
Peter Estacio
Title and contact - Sr. Manager, IT Service Management
peterestacio@mines.edu
303.278.HELP (4357)
ITSM Team
- Peter Estacio, Manager, IT Service Desk
- Troy Novak
- Alondra Sandoval Bravo
- Chris Varnadoe