Office of the CIO
About the CIO, Monique Sendze
Dr. Sendze joined the Colorado School of Mines in February 2019 as Deputy CIO with over twenty years of technology leadership in the public sector. She became Interim Chief Information Officer at Mines in October 2019 and Chief Information Officer in February 2020. Dr. Sendze held the positions of Director of Information Technology at both the Johnson County (KS) and Douglas County (CO) libraries, Chief Operating Officer & Chief Technology and Innovation Officer at the Tulsa City-County Library, then the Director of Technology Strategy at The Library Corporation, a systems automation software development company. With a Doctorate in Organizational Leadership, Dr. Sendze has a passion for designing information technology organizations that ensure resources and staff are highly productive and customer-centric in support of education, research, and administration services.
As the Chief Information Officer, she leads the central IT organization of Information & Technology Solutions (ITS). ITS has responsibility for university-wide academic, administrative, data/analytics, and research technology services and support. The mission of ITS is to provide a premier experience that empowers the University and its faculty, staff, and students in the University’s mission of Teaching and Learning, Research mission. As CIO, Dr. Sendze oversees a complex information technology (IT) environment and personnel providing technology services for the Colorado School of Mines. She ensures the adoption and implementation of best practices in higher education information technology at Mines while driving innovative, agile, and flexible solutions for learning, teaching, research, and data-driven decision making.
As the CIO, Dr. Sendze provides leadership for all aspects of the technological architecture, security, and integration, ensuring that technology investments support Mines’ strategic imperatives and priorities. She engages with constituents across university divisions and functions regarding IT needs and aligns the Information and Technology Solutions (ITS) priorities with the University’s mission and vision. As CIO, she also establishes policy in all areas of information technology and security and is responsible for strategic planning, management, leadership, and vision.
Dr. Sendze strongly advocates for an active and engaged partnership between the IT organization and university community as a means to identifying and implementing technology solutions for the benefit of the university community.
ITS Top Priorities for FY20
Strengthen IT Enterprise Operations
- ERP Readiness Assessment
- Banner 9 Self Service
- Enterprise Document Management
- Identity and Access Management
- Data Center Upgrades
- Hybrid Cloud – Agility and Performance
- PCI Compliance
Business Process Transformation
- Business Process Mapping
- Lean Six Sigma
- Organizational Culture and Change Readiness
- Process Improvement & Continuous Improvement
- Project Management
- Organizational Change Management
- Operationalizing the IT Strategic Plan in alignment to the Mines@150 and the President’s 13 Initiatives
- Deploy Strategy Execution Software
- KPI Management
Culture and Values
- Customer Service Focus
- Leadership Development Program
- Team Member Experience
- Values Statement Development
Enterprise IT Service Management
- TeamDynamix Service Rollout to departments outside of IT
- Change Management
- Major Incident
- Asset Management
- Integration of AI Bot into Service Desk
Organizational Effectiveness and Efficiencies
- IT Staffing Assessment
- IT Organizational Redesign
- Software Acquisitions Process Automation
- Security Operations Center (SOC)
- Security Awareness Training
- Project Governance
- Organizational Change Readiness
- Measuring and Communicating the Value of IT through Metrics
Strategic Data Management
- Data Governance Plan
- Data Quality
- Strategic Analytics and Reporting
- Self-Service BI and Analytics
- Integration Platform as a Service (iPaaS)
Research and Innovation: Expansion of Research and Support Services
- Sub Surface Frontier Initiative to ensure growth and scale of research
- Collaboration with USGS to share visualization and HPC resources
- Developing infrastructure and information security plan that serves both Mines and USGS
- Developing a sustainable funding model to enable the expansion of service offerings.
- NIST/CUI Support
- Upgrade Edgar Mine Infrastructure – High Speed connectivity to and throughout the Edgar Mine
ITS facilitates numerous Information Technology projects to support academic technologies to support teaching and learning, administrative technologies to support business operations, and research technologies to support Mines researchers. Mines follows a best-practice project management approach in leading technology projects across the campus. More information about project management and the project portfolio at mines can be found at https://www.mines.edu/ppm/.
The Information Technology Governance structure is an important component in ensuring bi-directional communication regarding technology initiatives, projects, and desires. More information on Mines IT Governance structure can be found at https://its.mines.edu/office-of-the-cio/it-governance/.
ITS provides facilitation and oversight of the Campus Technology Fee. This student fee is leveraged in support of teaching and learning technologies to support the student academic experience. More information regarding Tech Fee can be found at http://techfee.mines.edu/.