IT News
What’s happening in Information Technology (IT)? This is the place to be if you want to be in the know! Watch for a blog from our CIO, newsletters, etc!
CIO Updates
IT Customer Service: Call xHELP
We all know the feeling when tech goes off the rails and you need help. Can you get reliable IT support in a timely manner? Is a technician available to get my PC, Mac, and AV equipment running again? In March, I shared the work we’d be doing to reinvent the IT...
IT Support – A New Way
From time to time, we all have technical issues that frustrate us and cause precious time to be lost. The time it takes to resolve your technical challenges is crucial to your productivity and directly impacts our reputation at Mines. When I arrived at Mines in the...
Okta, A New Single Sign-On (SSO) Tool for Mines
Mines will soon be moving to a modern- system access tool that will transition every student, staff, and faculty member to a secure single sign-on (SSO) portal via my.mines.edu. This tool, called Okta, will simplify multi-factor authentication (MFA) usage and make...
Customer Service – Why Aging Ticket Reviews Matter
When I came to Mines in June 2022, I wanted to understand the culture in ITS (Information and Technology Solutions). Were we providing timely, reliable, and professional engagement with our customers? Were we able to solve problems and work through tough decisions...
Return to Google
Hello Mines! Productivity is something we can take for granted when working with office tools. For many, Microsoft Office has been a go-to for decades for word processing, spreadsheets, and presentations. With the prevalence of alternative productivity tools in use in...