MSC: IT Starts Here!
ITS’s Mines Service Center serves as the first point of contact for Mines students, faculty, and staff who need help with computers and other technology.
DIYers, like to do your own troubleshooting? Check out our self-help information in the Mines Help Center.
MSC Hours of Operation:
|Monday – Thursday||7 am – 9 pm|
|Friday||7 am – 6 pm|
|Saturday||9 am – 6 pm|
|Sunday||9 am – 9 pm|
Our goal in Information and Technology Solutions (ITS) is to offer the highest level of service while providing a safe and healthy environment for all. Following the guidelines of the University and the public health recommendations, we look forward to being able to offer modified in-person support and assisting everyone in having a successful return to Campus.
What’s new with the MSC?
We have shifted the MSC support and now offer phone and chat to get support you need. Our phone number has not changed. Feel free to give us a call during business hours at 303.384.2345.
You will find Blaster has been made into a bot to help with chat support. BlasterBot is available 24/7 to answer questions and submit help requests. During MSC hours of operation, BlasterBot also facilitates live chat support.
If you need in person support we can setup an appointment to meet you. Here is the link to request in person service.
Mines Help Center | Knowledge Base and Service Ticket Submission
The MHC is full of helpful guides to walk you thru answers commonly asked to ITS. It is located at helpcenter.mines.edu
CT156: Computer Lab
The CT156 computer lab, The Computer Commons, is accessible 24/7 with a Blaster Card.
Please remember to wear your mask while in the Computer Commons and in the CTLM. If you need a mask, please check in at the MSC, CT156A, and we can supply you with one.
Canvas: 24/7 Support
Mines students and instructors have access to immediate support from Canvas technicians 24 hours a day, 7 days a week.
Students: Chat with Canvas Support or Call 1-833-255-1554
Instructors: Chat with Canvas Support or Call 1-833-291-3239
Outside Wireless Locations:
Outdoor wireless has been deployed in the following areas on campus for your convenience.
- Welcome Center lawn (West side),
- Elm patio
- Area around the Student Center
- IM Fields
Laptop Kiosks: Located in Brown and the Library
ITS has installed two laptop kiosks –one in the library and one in Brown West. More information can be found at https://helpcenter.mines.edu/TDClient/1946/Portal/KB/ArticleDet?ID=118592.
Work in the MSC
Come work with us to help solve tech problems for the Mines community.