Guide to IT Services for Fall 2020
As the new semester approaches, our goal in Information & Technology Solutions (ITS) is to offer the highest level of service while providing a safe and healthy environment for all. We understand this is a change from our normal in-person support and really look forward to the day when we can provide in-person support at the Mines Service Center and all other points-of-service including at everyone’s desks.
To achieve this goal –and comply with current university requirements and public health recommendations –our on-campus IT support services will be modified for fall 2020. While in-person options are more limited this semester, we have measures in place to ensure that students, faculty and staff can get the help they need when they need it.
Make Sure You're Ready for Class from Day One
Mines Service Center (MSC) | Computer and IT Support
We have shifted the MSC support from in-person only and now offer phone and live chat support. Our phone number has not changed. Give us a call during business hours at 303.384.2345.
BlasterBot is available 24/7 to answer questions and submit help requests. During the MSC hours of operation, BlasterBot has live chat agents available to help with all your support needs.
MSC Hours of Operation:
Monday – Friday 7am – 9 pm
Saturday – Sunday 9am – 4 pm
Need in person support? We can setup an appointment to meet you.
Mines Help Center | Knowledge Base and Service Ticket Submission
The Mines Help Center is where you can find documentation and IT support services.
The Mines Help Center is located at helpcenter.mines.edu.
Open Computer Labs
Both the CT 156 and LB 266 computer labs have been modified to meet social distancing requirements.
Library Computer Lab – LB 266
LB 266 is open during regular Arthur Lakes Library hours.
Arthur Lakes Library Hours:
| Monday – Thursday | 8:00 am – 8:00 pm |
| Friday | 8:00 am – 5:00 pm |
| Saturday – Sunday | Closed |
CTLM Computer Lab – CT156
The Computer Commons is still accessible 24/7 with a BlasterCard but every other computer has been moved to remote connection capability. Follow the signs in CT156 to find an open computer.
Can’t make it to a computer lab? Have you met Labby?
Labby: Remote Connection Portal to Lab Computers
Labby allows students remote access to lab computers on campus allowing for use of all the software available in the various lab spaces. You must first be connected to the Mines VPN to access the Labby site.
How to Set Up Your VPN
How to Use Labby
Canvas: 24/7 Support
Our Learning Management System (Canvas) is available 24/7. Mines students and instructors have access to immediate support from Canvas technicians 24 hours a day, 7 days a week.
Students: Chat with Canvas Support or Call 1-833-255-1554
Instructors: Chat with Canvas Support or Call 1-833-291-3239
LLC: Live Lecture Capture in the Classrooms
Live Lecture Capture technology is installed in classrooms across campus to provide students with more choices for how to attend lectures. ITS has installed Live Lecture Capture equipment in all classrooms over the summer. For more information on LLC , this knowledge base has a quick reference and signage guides for classrooms.
Live Lecture Capture (LLC) Enabled Classrooms
1600 Jackson St | Suite 140
Alderson Hall | Rooms: 130, 134, 140, 141, 151, 152, 162, 230, 262, 330, 340, 352, 430
Arthur Lakes Library | Rooms: 119, 121
Berthoud Hall | Rooms: 106, 108, 201, 203, 204, 205, 206, 222, 241, 243, 306
Brown Hall | Rooms: 125, 136, 242, 253, 269, 302, 304, 305, 306, 316A, 316B, W210, W250, W270, W280, W375, W378, W475
Chauvenet Hall | Rooms: 143, 215
Coolbaugh Hall | Rooms: 131, 209, 219, 210, 212
CoorsTek Center | Rooms: 130, 140, 150, 182
CTLM | Rooms: 102, 123, 129, 152, 223, 231, B56, B60
Engineering Annex | Rooms: 115, 117
Engineering Hall | Room 211
General Research Laboratory | Room 201
Green Center | Rooms: 110, Petroleum Hall (160), Metals Hall (180), 205, 224, 228, 200A, 200B, 200C, 200F, B30A
Hill Hall | Rooms: 202, 204, 209, 211, 251
Korell Athletic Center | Room 204
Marquez Hall | Rooms: 22, 26, 108, 122, 126, 204, 212, 222, 226, 235, 302, 310, 322, 326, 335
McNeil Hall | Rooms: 213, 214, 215, 216, 313, 314, 315, 316
Stratton Hall | Rooms: 102, 104, 105, 110, 313, 323
Student Center | Rooms: E210, E230, E250, E260, E266
Video Communications – Video and Audio Conferencing, Chat, Webinar Platform
Zoom
Zoom is the preferred platform used for remote course delivery at the Colorado School of Mines.
Zoom Support
Zoom Installation Instructions
Microsoft Teams
Every Wednesday from 8 to 9 a.m., ITS is hosting Teams Workshop meetings for Mines staff to learn, test and experiment with Microsoft Teams. The format is open and casual, intended to get us learning and using the basic features. The workshops will focus on chats, meetings and collaboration, but we will also experiment with new features. Each week will focus on different features based on participant questions. We’ll post the week’s agenda in advance of each meeting.
Please join us on Wednesdays from 8:00 to 9:00 am. Send an email to jtlawrence@mines.edu to request the invitation. Double-click on the invitation to add it to your calendar. Feel free to join at any time. Bring your questions, tips and tricks! Note: we’ve recently revised the invitation, so if you don’t have it on your calendar, you may need to request a new invitation.
Wireless Access
The Mines Network Infrastructure & Data Services Team has about 1200 WiFi access points deployed across campus to provide network connectivity. As an Eduroam participating wireless network campus, you can also take advantage of those services.
Outdoor Wi-Fi is available from the following locations for your convenience:
Laptop Kiosks: Located in Brown and the Library
ITS has installed two laptop kiosks with 12 laptops each for checkout–one in the library and one in Brown West. More information coming soon.
How do I…
ITS User Support Services Return to Campus Guidelines
With ITS User Experience and Support Services (UXSS) returning to campus, we have implemented some procedures that will strictly enforce social distancing in our office spaces. In order to provide the safest environment possible for the UXSS team members and the Mines community, we have implemented the following guidelines and will be requiring any in-person support to be scheduled by appointment only.
- Walk-ins to any UXSS office are strongly discouraged.
- We will continue to default to remote support whenever possible.
- In-person sessions will be limited to:
- Appointments determined not to be solvable remotely
- Event setups
- Classroom issues, including AV and BYOD designated sites
- Training sessions that cannot be provided remotely (ex: Classroom technology training)
- In-person appointments must be limited to 15 minutes to limit exposure and all parties must wear appropriate PPE and socially distance at least 6ft apart.
- This means that personal device support may not always be feasible since the customer is expected to stay with the device.
- We will disinfect tables between appointments to minimize risk.
- We will have a drop-off locker for laptops and equipment that need servicing by a User Support Staff.
- Office doors will be locked. Customers with appointments will need to knock for entry at their specified appointment time.
A/V Support
We will continue providing our standard A/V support. However, with the addition of Live Lecture Capture technology in several classrooms and spaces, ITS is encouraging faculty with difficulties using this system to call our Mines Help Center number X2345 and a friendly ITS staff member or student consultant will assist you.
Training Support
Please find additional training support here.