User Experience and Support Services
The User Experience and Support Services organization (formerly Client Services) provides computing support services to academic and administrative departments, faculty, staff and students. In-person and telephone support is provided by our staff of dedicated student employees in the Mines Service Center (MSC, formerly the TSC) located in the CTLM Computer Commons. Office visits and advanced support for desktop and workstation computers, peripherals and some services are provided by our full-time technical specialists. Support for enterprise-wide services such as network, email, web, Canvas, and other network based applications is provided by other groups within ITS.
How to Request Support
The best way is to visit the MSC or fill out a Mines Help Center service request form. On campus you can enter just “helpdesk” into your browser to get to the same place. Please fill out this form completely including error messages, location, history, etc.
During busy times, work is prioritized in such a manner as to minimize overall wait times.
If you are working with one of our support professionals remotely, you may be asked to download one of these remote maintenance host applications. Once installed, our support professional will join your active session and provide support in the most efficient way possible. You will see what they are doing and should be in telephone contact while this activity is in progress.