Information & Technology
Solutions

Welcome to Information & Technology Solutions  — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.

Search ITS
Including FAQfinder

Services

More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

Visit or call the ITS Mines Service Center (MSC) for hands-on help.

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.

In Person: Visit the Mines Service Center (MSC)

Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

See https://its.mines.edu/fall2020services/ for details.

Call us: Phone Support

Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions. 

Verify Email from ITS (formerly CCIT)
In order to reduce email fraud and phishing attacks, official emails sent to the campus by ITS are published on the Email Verification page (https://its.mines.edu/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from ITS before taking any action. NOTE: ITS staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Telecom FAQs

Have questions about Telecommunications? Check out their FAQ page.

Guides

New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.

ITS Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other ITS service options would you like to see? Let us know.

News & Outages

Vacation/Sick Web Application retirement on the horizon

After 18 years of service to the Mines community, our home grown V/S (Vacation/Sick) system will be retired soon. After 18 years of service to the Mines community, our home grown Vacation/Sick system will be retired. Due to changing State of Colorado labor regulations...

29 Sep 2020 (noon) :: ITS enables Modern Authentication

ITS is streamlining Microsoft sign-on functionality and you will need to re-authenticate next Tuesday after 12pm. ITS is undertaking our next step in streamlining Microsoft functionality by enabling Modern Authentication in Mines' Microsoft 365 environment. On...

19 Sep 2020 (6 am – 9 am) :: Network Maintenance

Network Maintenance - Saturday, September 19th 6-9 A.M There will be intermittent network outages during the maintenance window.  These outages may impact both voice and data networking.  VPN services and WIFI in some buildings will experience brief disruptions.  The...

15 Sep 2020 :: Welcome ITS Leadership New Hires!

ITS announces two new hires to its leadership team. Susan McMillin has recently joined ITS as Chief Information Security Officer. Beginning September 14, she will be responsible for implementing a long-term information security strategy and framework to ensure that...

10 Sep 2020 (5:30 – 9:00pm) :: Banner Scheduled Maintenance

Production systems – Thursday, September 10, 5:30 until ~ 9:00 p.m. Apply OS and WebLogic (BEIS and SSO) patches in production systems (SysAdmin & Enterprise Systems) Banner 9 Admin and Self-Service through Trailhead, BEIS, UC4, e~Print and ODS/Cognos will be...

17 Sep 2020 (5:30 – 8:30pm) :: Banner Scheduled Maintenance

Production systems – Thursday, September 17 from 5:30 until ~ 8:30 p.m. Apply Financial Aid patches 8.38.1.5 and 8.38.1.6 (Enterprise Systems) Banner 9 Admin and Self-Service through Trailhead, BEIS, UC4, e~Print and ODS/Cognos will be unavailable during this time....