Information & Technology
Solutions

Welcome to Information & Technology Solutions [formerly Computing, Communications, and Information Technologies (CCIT)] — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.

Search ITS
Including FAQfinder

Services

More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

Visit or call the ITS Mines Service Center (formerly the Technology Support Center) for hands-on help.

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.

In Person: Visit the Mines Service Center (MSC)

Walk into the Mines Service Center (formerly the Technology Support Center –TSC, CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

Call us: Phone Support

Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions. 

Verify Email from ITS (formerly CCIT)
In order to reduce email fraud and phishing attacks, official emails sent to the campus by ITS are published on the Email Verification page (https://its.mines.edu/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from ITS before taking any action. NOTE: ITS staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Telecom FAQs

Have questions about Telecommunications? Check out their FAQ page.

Guides

New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.

ITS Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other ITS service options would you like to see? Let us know.

News & Outages

January 2020 :: Banner Systems Scheduled Maintenance

Maintenance schedule for Banner and related systems in January: Development systems – Thursday, January 9 from 11:30 a.m. – 2:30 p.m. Apply OS patches in development systems (System Administration). All development/test instances of Banner 9 Admin, Banner...

21 Dec 2019 – 1 Jan 2020 :: Cognos/ODS Monitoring

During the period of December 21 – January 1,  the Cognos/ODS data refresh process will continue to run nightly but will be monitored by the BI Team only on the following dates: December 21, 22, 23, 28 and 29. Regards, Andi Niess ETL Developer ITS Enterprise Systems |...

21 Dec 19 (6:00 am – 5:00 pm) :: Network Maintenance

The network team will be performing significant updates to the wired and wireless networks throughout the day on the 21st. From 6-9 A.M. Saturday the 21st of December, the network team will be upgrading the campus firewalls which may disrupt connectivity to the...

19 Dec 19 (6:00-8:00 p.m.) :: OrePrint Outage

OrePrint will be offline from 6pm-8pm on Dec 19 for upgrades and maintenance. During this time, there will be intermittent issues connecting to print servers and/or releasing print jobs at OrePrint release stations. For more information, send email to:...

19 Dec 19 (6:00-8:00pm) :: ADIT Personalization Outage

ADIT's user personalization system for classroom computers will be offline from 6pm-8pm on Dec 19 for upgrades. During this time, the ADIT user profile and personalization service will be unavailable, which will impact user experience on classroom/lab computers. Users...