Information & Technology
Solutions
Welcome to Information & Technology Solutions — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for ITS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search ITS
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the ITS Mines Service Center (MSC) for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.
In Person: Visit the Mines Service Center (MSC)
Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
See https://its.mines.edu/fall2020services/ for details.
Call us: Phone Support
Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.
Verify Email from ITS (formerly CCIT)
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.
ITS Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other ITS service options would you like to see? Let us know.
News & Outages
19 Jan 2021 (7:30 am – 8:10 am) :: Trailhead outage
We are currently experiencing login issues with Trailhead, and are looking into the problem. This was resolved at 8:10am.
20 Jan 2021 (10-11 am) :: ITS Roadshow
Curious about ITS? Join the upcoming RoadShow to learn more ITS's first RoadShow will take place on January 20 at 10 a.m. -- come ask questions! The Office of CIO is launching a quarterly forum to highlight ITS services offered, showcase new tools, and most...
16 Jan 2021 (6-9 am) :: Network Maintenance
This Saturday, January 16th, from 6-9am, ITS will be performing maintenance on multiple aspects of the Mines network. Wireless, voice, and data services will be intermittently available during this time. More specifically, please take note of the following: Wireless...
11 Jan 21 (11:00 am – 5:45 pm) :: Network issues
We are experiencing issues with the Main Campus Network. WIFI is working, Classroom labs are working, Residential networks work. We have confirmed that the equipment that supports this network experienced an event and the networking team is working on recovering from...
14 Jan 2021 (5:30 – 8:30 pm) :: Banner production systems outage
Banner Production systems outage -Thursday, January 14 from 5:30 - 8:30 p.m. for OS patches
19 Dec 2020 (6 – 9 am) :: Network Maintenance
Network Maintenance Saturday, December 19th, 6-9am Brief Description: From 6-9am this Saturday, there will be multiple network disruptions. More information: This Saturday, December 19th, from 6-9am, ITS will be performing maintenance on multiple aspects of the Mines...