Information & Technology
Solutions
Welcome to Information & Technology Solutions — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.
- Exchange email for students
- Work for ITS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search ITS
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the ITS Mines Service Center (MSC) for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.
In Person: Visit the Mines Service Center (MSC)
Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
See https://its.mines.edu/fall2020services/ for details.
Call us: Phone Support
Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQ: Frequently-asked tech questions
DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.
Verify Email from ITS
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.
ITS Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other ITS service options would you like to see? Let us know.
Outages
Active Outages
24 Sep 2021 :: Microsoft Teams delays
24 Sep 2021 :: Microsoft Teams Delays We’re experiencing issues with Microsoft Teams in which the Teams client does not refresh chat threads. The mobile app appears to be working properly. Microsoft has not issued any notifications yet.
Planned Outages
21 Sep 2021 (7:30 pm) :: Scheduled Maintenance on RAS VPN
9/21/2021, 7:30-8:30 pm: Scheduled Maintenance on RAS VPN (ras.mines.edu) Brief Description: At 7:30pm, on Tuesday, September 21st, 2021, scheduled maintenance is happening against the RAS VPN services. It is expected to take an hour. During this time the service will...
News
New Logon Banner Notifications
ITS Deploying new logon banner notifications Starting on 24 June 2021, ITS will be deploying an updated Logon Banner to ITS Managed Linux & Windows systems across campus. This is to meet regulatory requirements, and works in coordination with the Campus Network...
More Microsoft Teams Tips and Tricks! 30 June
More Microsoft Teams tips and tricks! Join ITS as they partner with Microsoft to bring Microsoft Teams training to the Mines community ITS has partnered with Microsoft to deliver a series of trainings focused on Office 365 productivity applications. The next training,...