Information & Technology
Solutions
Welcome to Information & Technology Solutions — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for ITS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search ITS
Including FAQfinder
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the ITS Mines Service Center (MSC) for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.
In Person: Visit the Mines Service Center (MSC)
Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
See https://its.mines.edu/fall2020services/ for details.
Call us: Phone Support
Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.
Verify Email from ITS (formerly CCIT)
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.
ITS Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other ITS service options would you like to see? Let us know.
News & Outages
17 Oct 2020 (6-9 a.m.) :: Network Maintenance
There will be multiple disruptions to the wired and wireless networks during the maintenance window. The network team will be performing maintenance on a number of different parts of the network this Saturday. The effects of this work can be broadly described as: One...
14 Oct – 15 Oct 2020 :: StarRez Application in Read-Only Mode
From 10am on 14 Oct until its completion on 15 Oct 2020, the StarRez application will be in read-only due to cloud migration.
7 Oct 2020 (10am – 6:30pm) :: Campus Phone Outage
Currently phones on campus are down. Physical phones, softphones, and dialing into or off of campus all appear to be affected. ITS is investigating but does not yet have an estimated time of resolution. This was resolved around 6:30 pm.
16 Oct 2020 – 18 Oct 2020 (Fri, 5:30pm – Sun, noon) :: Banner Q3 Upgrade
Production systems – Friday, October 16 from 5:30 until Sunday at 12:00pm Apply Banner Q3 Upgrade (including SSB9 upgrades and FinAid Patches) Banner 9 Admin and Self-Service through Trailhead, BEIS, UC4, e~Print and ODS/Cognos will be unavailable during this...
8 Oct 2020 (5:30-8:30pm) :: Banner Systems Scheduled Maintenance
Production systems – Thursday, October 8, 5:30 – 8:30m. Apply OS patches in production systems (Enterprise Systems) Banner 9 Admin and Self-Service through Trailhead, BEIS, UC4, e~Print and ODS/Cognos will be unavailable during this time.
Vacation/Sick Web Application retirement on the horizon
After 18 years of service to the Mines community, our home grown V/S (Vacation/Sick) system will be retired soon. After 18 years of service to the Mines community, our home grown Vacation/Sick system will be retired. Due to changing State of Colorado labor regulations...