Information & Technology
Solutions
Welcome to Information & Technology Solutions — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for ITS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search ITS
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the ITS Mines Service Center (MSC) for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.
In Person: Visit the Mines Service Center (MSC)
Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
See https://its.mines.edu/fall2020services/ for details.
Call us: Phone Support
Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.
Verify Email from ITS (formerly CCIT)
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.
ITS Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other ITS service options would you like to see? Let us know.
News & Outages
29 Apr 2021 (5:30-8:30 pm) :: Scheduled Maintenance for Banner Systems
Production systems – Thursday, April 29 from 5:30 until 8:30pm Apply FinAid and Position control patches Banner 9 Admin and Self-Service 9 (Banner Extensibility, Banner General Self Service, Student Self Service) through Trailhead will be unavailable during this time....
24 Apr 2021 (6-8 am) :: Microsoft Logins
Logging in to various Microsoft cloud systems will be unavailable Apr 24 from 6am-8am ITS' Infrastructure Solutions group will be applying security changes to our Microsoft cloud login system on Saturday, April 24 from 6am to 8am. During this time the following...
15 Apr 2021 (5:30 – 8:30 pm) :: System Patching
Trailhead, Banner 9 Admin and Self-Service, among others, unavailable Thursday evening from 5:30pm to 8:30pm ITS' Infrastructure Solutions group will be applying patches to various campus Linux systems Thursday, April 15 from 5:30pm to 8:30pm. During this time the...
17 Apr 2021 (6-9 am) :: Network and Storage Maintenance
This Saturday, April 17th, from 6-9am, ITS will be performing maintenance on the WIFI networks. There will be multiple disruptions during this time. Additionally, ITS will be applying security patches to the central file systems. These are commonly known as the Y: and...
9-11 Apr 2021 (Fri 5:30pm – Sun noon) :: Banner Maintenance
Production systems – Friday, April 9 5:30 until Sunday April 11 at 12:00pm Apply Q1 Regulatory Releases and FinAid patches Banner 9 Admin and Self-Service through Trailhead, BEIS, UC4, and ODS/Cognos will be unavailable during this time.
Download “the M” (the Mines mobile app)
Put "The M" in your pocket. Not our famous hillside monument but an app of the same name, available for iOS and Android now. Check out the new Mines mobile app.