Information & Technology

Welcome to Information & Technology Solutions  — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at or make use of our many online resources here.

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More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

Visit or call the ITS Mines Service Center (MSC) for hands-on help.


Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.

In Person: Visit the Mines Service Center (MSC)

Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

See for details.

Call us: Phone Support

Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions. 

Verify Email from ITS (formerly CCIT)
In order to reduce email fraud and phishing attacks, official emails sent to the campus by ITS are published on the Email Verification page ( Users should visit the Email Verification page to verify any email that looks like it was sent from ITS before taking any action. NOTE: ITS staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Telecom FAQs

Have questions about Telecommunications? Check out their FAQ page.


New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.

ITS Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other ITS service options would you like to see? Let us know.

News & Outages

26 Feb 2021 (5:30-10:30 pm) :: Cognos/ODS ONLY Production systems

Cognos/ODS ONLY Production systems – Friday, February 26, 5:30 – 10:30 p.m. Infrastructure tasks to prepare for the ODS 9 upgrade in production Cognos/ODS (Enterprise Systems) Banner 9 Admin and Self-Service through Trailhead, BEIS, and UC4 will be available during...

25 Feb 2021 (5:30-8:30 pm) :: Banner Outage

Reconfigure the Banner 9 Self-Service servers in our Prod environment for optimization (Enterprise Systems) Banner 9 Self-Service General and Employee profile will be unavailable during this time.

20 Feb 2021 (6-9 am) :: Network Maintenance

Title:  Network Maintenance Saturday, February 20th, 6-9am Brief Description: From 6-9am this Saturday, there will be multiple network disruptions. More information: This Saturday, February 20th, from 6-9am, ITS will be performing maintenance on multiple aspects of...

More Microsoft Teams tips and tricks!

Join ITS as they partner with Microsoft to bring Microsoft Teams trainings to the Mines community With level 100 trainings completed (contact if you would like a recording of that training), we are moving into levels 150 and 200. These Teams...

Tips & Tricks with OnBase Document Management

Join ITS for tips & tricks with OnBase Document Management Register to attend our OnBase Document Management virtual open house on February 17th from 11-12pm Would you like to learn some additional tips & tricks on document retrieval, or importing in OnBase...