Information & Technology
Solutions
Welcome to Information & Technology Solutions — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for ITS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search ITS
Including FAQfinder
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the ITS Mines Service Center (formerly the Technology Support Center) for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.
In Person: Visit the Mines Service Center (MSC)
Walk into the Mines Service Center (formerly the Technology Support Center –TSC, CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
Call us: Phone Support
Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.
Verify Email from ITS (formerly CCIT)
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.
ITS Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other ITS service options would you like to see? Let us know.
News & Outages
25 Mar 2020 (8:00-9:00 pm) :: VPN/RAS downtime March 25th at 8:00PM
Mines remote access servers, known as vpn.mines.edu and ras.mines.edu, will undergo emergency maintenance between 8:00PM and 9:00PM tonight, March 25th. During this time these systems will remain generally available, but connections will disconnect as services are...
Zoom Pro Site Licenses Now Available for Faculty, Students and Staff
As of last night (Wednesday, March 18), ITS can now provide a “licensed” (sometimes called Pro) Zoom account for all Mines users. ITS immediately upgraded all existing basic accounts to licensed accounts. To prevent the need for IT to upgrade on a per-request basis,...
17 Mar 2020(10:00 am – 2:30 pm) :: Scheduled Maintenance for Job Scheduler Systems
Hello, Due to the recent events and scheduling, this has been postponed until further notice. Thanks, Derek Cover Application Administrator, Team Lead AA Team – its_aa_team@mines.edu ITS -Enterprise Systems 303-384-2171 | dcover@mines.edu...
10 Mar 2020 (5:30 – 8:30 p.m.) :: Vacation/Sick and People Search Outage
The Vacation Sick system and People Search on Mines websites will be offline from 5:30pm-8:30pm on 3/10/2020. During this time, you will be unable to enter time into Vacation Sick; hourly Banner SSB or Trailhead timesheets will still be available. Additionally, the...
6 Mar 2020 (5:30 – 6:00 am) :: CTLM network maintenance
All CTLM desktop computer, phone, and wifi networks will experience a brief outage on Friday, March 6th beginning at 5:30 AM. The outage shouldn't last more than 30 minutes while the network switch operating system is updated. If you experience any difficulty...
27 Feb 2020 (5:30 – 8:30 pm) :: Telecom Updates
Telecom will be applying updates to the telephone and speech automated systems tonight starting at 5:30 pm. Users may experience intermittent service interruptions. If you have any questions please email telecom@mines.edu.