Information & Technology
Solutions

Welcome to Information & Technology Solutions  — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center at https://helpcenter.mines.edu or make use of our many online resources here.

Search ITS

Services

More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

Visit or call the ITS Mines Service Center (MSC) for hands-on help.

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple ITS teams.

In Person: Visit the Mines Service Center (MSC)

Make an appointment with the Mines Service Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

See https://its.mines.edu/fallservices/ for details.

Call us: Phone Support

Call MSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQ: Frequently-asked tech questions

DIYers: Check out our Knowledge Base or search our FAQfinder database of frequently-asked computing questions.

Verify Email from ITS
In order to reduce email fraud and phishing attacks, official emails sent to the campus by ITS are published on the Email Verification page (https://its.mines.edu/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from ITS before taking any action. NOTE: ITS staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Telecom FAQs

Have questions about Telecommunications? Check out their FAQ page.

Guides

New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the ITS Service Catalog with details on all the major IT services we provide.

ITS Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other ITS service options would you like to see? Let us know.

Outages

Active Outages

Planned Outages

20 Jan 2023 (5:30-7:30pm) :: Banner Systems Maintenance

ITS will be performing scheduled maintenance to Production Banner on Friday, January 20th, from 5:30 - 7:30 PM to apply the following patches: Finance 8.14.3.1 and 8.14.3.2 Financial Aid 9.3.32 and 8.43.2 Accounts Receivable 8.8.5.3 During this maintenance, the...

News

Okta, A New Single Sign-On (SSO) Tool for Mines

Mines will soon be moving to a modern- system access tool that will transition every student, staff, and faculty member to a secure single sign-on (SSO) portal via my.mines.edu. This tool, called Okta, will simplify multi-factor authentication (MFA) usage and make...

Customer Service – Why Aging Ticket Reviews Matter

When I came to Mines in June 2022, I wanted to understand the culture in ITS (Information and Technology Solutions). Were we providing timely, reliable, and professional engagement with our customers? Were we able to solve problems and work through tough decisions...